Customer Service

At Cheapthings Store, we are committed to providing exceptional customer service. Our goal is to ensure every customer has a positive shopping experience and is completely satisfied with our products and services. This policy outlines our procedures and commitments to our customers.

Contact Information

• Customer Service Availability: Our customer service team is available Monday through Friday, from 9 AM to 6 PM.

• Contact Methods:

  • Email: [email protected]
  • Phone: +254 789231328
  • Live Chat: Available on our website during business hours
  • Social Media: Reach us on Facebook, Twitter, and Instagram

• Response Time: We aim to respond to all inquiries within 24 hours during business days.

Order Processing and Shipping

• Order Confirmation: Customers will receive an email confirmation immediately after placing an order, including the order number, item details, and estimated delivery date.

• Shipping Options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day

• Shipping Costs: Shipping costs vary based on the selected shipping method and will be calculated at checkout.

• Tracking Orders: Once shipped, customers will receive an email with tracking information. Orders can also be tracked through the “My Account” section on our website.

• Shipping Issues: For lost or delayed shipments, please contact customer service within 7 days of the expected delivery date.

Returns and Refunds

• Return Policy: Items can be returned within 30 days of delivery for a full refund or exchange, provided they are in their original condition and packaging.
• Refund Process: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued to the original method of payment.
• Exchange Policy: To exchange an item, return the original item for a refund and place a new order for the desired item.
• Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Product Support

• Product Information: Detailed product information, manuals, and guides are available on each product page on our website.
• Technical Support: For technical support, please contact our customer service team via email or phone. We also offer live chat support during business hours.

Customer Feedback

• Feedback Collection: We value customer feedback and encourage you to share your thoughts via email, social media, or our website’s feedback form.
• Feedback Response: We review all feedback and aim to respond within 48 hours. Customer feedback is used to improve our products and services continually.

Privacy and Security

• Privacy Policy: We are committed to protecting your privacy. Personal information is used solely for processing orders and enhancing the shopping experience. We do not share personal information with third parties without customer consent.
• Security Measures: We use SSL encryption to protect customer information during transactions. Our website is regularly monitored for security vulnerabilities.

Problem Resolution

• Complaint Handling: If you have a complaint, please contact our customer service team. We take all complaints seriously and will work to resolve them as quickly as possible.
• Resolution Timeframe: We aim to resolve all issues within 5 business days.
• Satisfaction Guarantee: If you are not satisfied with our products or services, please let us know. We offer a satisfaction guarantee and will do our best to make things right.

FAQs

• Common Questions: Please visit our FAQ section on the website for answers to common questions about ordering, shipping, returns, and more.
• Self-Service Options: Manage your account, track orders, and initiate returns through the “My Account” section on our website.

Conclusion

At Cheapthings Store, customer satisfaction is our top priority. We are dedicated to providing a seamless shopping experience and exceptional customer service. If you have any questions or need assistance, please do not hesitate to contact us.

Thank you for shopping with us!

Cheapthings Store Te